Privacy Policy

Pack Trekker Privacy Policy

Effective Date: May 25, 2018 (Last Updated: October 2024)

At Pack Trekker, we are committed to protecting your privacy and maintaining strict standards when handling personal information gathered through our website. This privacy policy outlines how we collect, use, and protect your data, as well as your rights under the General Data Protection Regulation (GDPR), which came into effect on May 25, 2018.

Our lead GDPR supervisory authority is the UK Information Commissioner’s Office (ICO), available at ico.org.uk.

1. Information We Collect

1.1. Personal Information

We collect personal information that you provide to us voluntarily when using our services, including:

  • Name
  • Email address
  • Service history
  • Contact details (such as phone number and address, if applicable)

This information is collected when you:

  • Subscribe to our newsletter
  • Book or inquire about our services
  • Contact us for support or information

1.2. Non-Personal Information

We also collect non-personal information via cookies and similar technologies, such as:

  • IP addresses
  • Browser type
  • Website usage statistics (collected through Google Analytics)

This data helps us improve our services and understand how visitors interact with our website.

2. How We Use Your Information

2.1. Newsletter Subscriptions

When you subscribe to our newsletter, we collect your email address and name to send you:

  • Service updates
  • Special offers or promotions
  • News about outdoor activities and adventure services

You can unsubscribe from these emails at any time by clicking the “unsubscribe” link in any newsletter or contacting us directly.

2.2. Service Inquiries and Bookings

When you book a service or make an inquiry, we collect and store your contact details and service preferences. This allows us to:

  • Provide you with tailored service recommendations
  • Manage your bookings and ensure seamless communication

2.3. Service Feedback

After you have used our services, we may request feedback or a review to help improve our offerings. If you do not submit feedback, you will not receive any additional communication regarding this request.

3. Payment Information

We do not store any payment or credit card details on our servers. All payments for services are securely processed through Square Payments, which is PCI DSS Level 1 compliant.

4. Use of Cookies

Cookies are small files stored on your device to help improve your experience on our website. At Pack Treker, we use cookies to:

  • Keep track of your preferences during website interactions
  • Analyze how visitors navigate our site using Google Analytics
  • Enable functionality like saving your preferences or account settings

By using our site, you agree to the use of cookies. You can block cookies in your browser settings, but this may impact the functionality of our website.

4.1. Google Analytics

We use Google Analytics to collect anonymous data on how visitors interact with our website. This helps us optimize our website’s performance and user experience.

4.2. Remarketing and Display Advertising

We employ remarketing techniques to display relevant advertisements to visitors who have interacted with our website. This includes serving ads on third-party websites based on your previous visits to our site. You can manage or opt-out of this by adjusting your cookie preferences or using Google’s Ads Preferences Manager.

5. Data Security

We take your privacy and the security of your personal information seriously. Data collected from the website is stored securely, and all physical documents containing personal information are shredded after use.

6. Your Rights

As a user of Pack Treker services, you have the following rights under the GDPR:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: You can request corrections to inaccurate or incomplete personal data.
  • Erasure: You can request that we delete your personal data.
  • Restriction of Processing: You can request that we limit the processing of your data.
  • Data Portability: You can request that we transfer your data to another organization.
  • Objection: You can object to the processing of your data, including for marketing purposes.

To exercise any of these rights, please contact us at privacy@packtrekker.com.

7. Sharing Your Information

We will not share or sell your personal information to third parties unless you have given explicit consent or are required to do so by law.

8. Changes to this Policy

Pack Treker reserves the right to update this privacy policy at any time. Any changes will be reflected on this page, and the effective date will be updated accordingly.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at:

  • Email: privacy@packtrekker.com
  • Phone: 0330 133 4040
  • Address: Unit 1, 190 Milngavie Rd, Bearsden, Glasgow G61 3DX, UK

We are committed to protecting your privacy and ensuring a safe and enjoyable experience when using our services.